Roy Norris

Roy Norris has been Principal Consultant to White House Consulting since 1995. Trained as a Behavioural Scientist, he embraces a wide variety of issues including cultural change, customer care, communications, team-building, recruitment and succession planning for major companies as diverse as Lloyds TSB, Xerox, Volkswagen UK, Logica CMG, Credit Suisse, Paradigm, Comet and Sirius plc.

Originally joining Cornmarket Press, leading publishers of careers information and the operators of the first computer-based recruitment service for professional and graduate staff, he was the first in the UK to introduce quota sampling techniques to the production of salary surveys and fringe benefits data as well as the development of innovative techniques for training needs analysis and post-course evaluation.

Following a period in sales roles with Rank Xerox and a further period with Burlington Klopman with personal annual sales in excess of £32M, Roy Norris returned to recruitment services to develop an existing London–based recruitment consultancy. Subsequently acquired by a public company, he declined a board appointment to form and operate his own highly effective recruitment operation before becoming engaged in an increasing range of HR-related consultancy services.

Over recent years, he has pioneered the development of highly effective courseware all based upon psychological principles and designed to improve productivity. His courses include advanced negotiating skills, cultural change, communications, customer care, interviewing and selection skills, staff appraisals and assertiveness/stress management.

Roy Norris is also Principal Consultant to the UK-based Brymans Recruitment Group and Consultant Psychologist to the £25M per annum turnover recruitment consultants RP International.

Roy Norris has broadcast and written many articles on key management and HR issues published in both the quality national press and leading professional journals. He is an Associate regularly advising members of the Q o E, an exclusive club of major companies dedicated to the exchange of information about the latest techniques for developing the Customer Experience (including BT, O2, First Direct, Egg, Lloyds TSB, National Grid , Paradigm and Honda) and a frequent speaker to members of the Institute of Directors and other significant bodies on the selection, retention and management of high performers.